| In House Collection |
A M&L staple is our tencel robe. Available blank or with your choice of print and print color.
Made in a 100% Tencel/Lyocell twill - A natural fibre made from wood pulp that is buttery soft to the touch.
Medium weight fabric with beautiful drape and low maintenance care instructions.
Our robe has a straight floor length cut, with an oversized fit and dolman sleeves.
Each one is hand sewn & printed to order in the Okanagan Valley
Model is wearing the Paloma print in cream.
| SIZING & MEASUREMENTS |
O/S fits XS to XXL
Length 47" inches
Arm cuff width 7" inches
| FABRIC CONTENT |
| HOW PRINTING WORKS |
We apply each piece of the print one at a time using heat application vinyl which is stronger and longer lasting than its silk screen counterpart.
The material is slightly thicker than silk screen, but still light weight and smooth to the touch. Depending on the fabric, the print made take on a dull sheen.
How it works:
The listing is for the item you see in the photos and is reflective of the description and measurements provided in the listing.
First pick your print from the provided swatch (blank is also an option!)
Then pick a color you want your print to be in
We then print the shirt to order with your choices, package it with care and send it off to you!
If you just want the garment as is, please select blank as your print and color option.
Exchange Only Unless Printed. All custom printed items are a final sale.
See full shop policies for more information.
1-3 business days
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom Print/made to order, jewelry, accessories, scrunchies & sale items are FINAL SALE.
All other items are exchange/store credit only. Items must be shipped back within 5-10 business days of delivery with proof of shipment.
Items that are returned damaged, worn or are without their original tags attached will only be eligible for a partial credit of 25-50% of the original sale price.
Please contact us within 72hrs of receiving your order with clear photos of the damage. If you will be unavailable when your order arrives please inform us prior to delivery.
Refunds if applicable are issued once the item is received by M&L. Any claims for damaged goods outside of this time frame will be declined.
If you would like to return your order for store credit, please notify us within 72 hours of receiving your order. Any requests for exchange outside of this time frame will be declined and marked a final sale.
Orders must be shipped back to M&L within 5-10 business days of arrival date with proof of tracking.
Customers are responsible for any and all shipping and handling fee’s when returning their order.
A credit will only be issued once items have been received.
All orders are processed and dispatched with 1-3 business days. This excludes Sat & Sun. However, if we need to contact you about your order prior to production this may extend processing time.
All packages come with a tracking number.
Please contact us if you require any Xpresspost or Priority shipping needs.
Arrival time estimates provided below are based off of Canada Posts provided estimates. We are not responsible for any delays once item has been shipped.
When calculating arrival time for your package, please account for processing time prior to shipment (1-3 business days) and exclude Saturday & Sunday from your estimate.
Canada/USA Packages generally arrive within 5-7 Business Days (Saturday & Sunday Excluded)
International Orders generally arrive within 6-12 Business Days (Saturday & Sunday Excluded) but in rare cases may take up to 30 business days to arrive depending on weather/customs/holidays etc.
Please contact us for any Xpress-post inquiries or special shipping needs.
Buyers are responsible for any customs and import taxes that may apply. Millie & Lou is not responsible for delays due to customs.
We will not mark any packages as a gift or refund the customs fees collected by your country.
We encourage all customers to make themselves familiar with their countries import policies.
1) If a package has been returned to us due to customer negligence i.e providing us with the wrong shipping address, abandoning/refusing your package at customs etc. you will have the option to resend the package at your expense or be issued a credit, minus any/all shipping fees we have incurred sending/obtaining your order. A credit, will only be issued once we have received the package from customs.
Our printing is done with heat application vinyl and is double pressed to insure longevity.
To insure the lifespan of your garment:
1. Wash the item inside out in cold water. Hand washing is optional but try to avoid causing abrasion to the print, don't scrub the print against each other.
2. Hang your item to dry, avoid putting your item in the dryer. Because heat is used to apply the print, heat can shorten the life span of the print
In the unlikely event you notice that the print is lifting:
- Heat your home iron to its hottest setting
- Cover the area that is peeling with parchment paper.
- Using ample pressure smooth the area back down, you may have to repeat several times.
Custom Print, Made to Order, Jewelry, Scrunchies & Sale Items are FINAL SALE.
Cancellation requests can only be made within the first 24/hrs of purchase and only apply to items that have not already been shipped/had a shipping label generated for or an item that has been already printed in anticipation of shipment.
We charge a 15% restocking fee on the subtotal for all cancelled orders.
Nov 26, 2018
Great fabric and drape, fast shipping within Canada! Thank you!
Oct 12, 2018
I absolutely love my kimono. The fabric is great, colour is a gorgeous deep terracotta and the daia pattern in cream that i chose looks incredible! Love this shop!
Jul 4, 2018